Talk to the crew
Email support@playgriddle.app and tell us what happened. We usually need your device model, iOS or Android version, app version, and the steps that led to the problem.
Keep your account safe
Never send a password, sign-in code, invite link, payment details, or a full screenshot of private account information in a support message.
Quick answers
My progress is missing.
Local play is saved on the device. If you protected your account, open Settings → Account & privacy and sign in again with the same email address. If the problem continues, send us the app version and device model so we can trace the safe recovery path.
An invite will not open.
Open the link on the phone where Griddle is installed. You can also open Friends in the app and choose Join with a code. Ask the sender for a new invite if the old one expired or was turned off.
How do I report or block someone?
Open Friends, choose Safety & reports, and follow the prompts. Blocking or removing a friend stops private social access. Please contact support if a report screen is unavailable.
How do I export or delete my account?
In the app, open Settings → Account & privacy. You can request an export, sign out, or delete the protected account there. Read the Privacy Policy for more detail about data choices.
Availability
Griddle is free to download. Store availability can vary by territory; the launch listing is intended for every App Store territory except mainland China.